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100 % Cashmere
Q & A
– Returns – how does it work?
The ordered styles do not meet your expectations – you can return them.
You have 15 days after receiving your package to try on your desired styles at home and return them to us.
And this is how it works:
Simply fill out the return form that comes with your order and add it to the items you want to return.
In addition, a return sticker is included in your package, which you can use to return the styles you don’t want to return to us.
Please affix the return label to your return shipment so that it is clearly visible and simply hand in your package at a DHL post office or DHL Packstation. If the return slip or return label is missing from your package, you will receive a replacement here.
Very important! Make sure you keep the deposit receipt until you have
you receive a return confirmation from us. This receipt serves as proof of your return.
Complaints – how does it work?
You are dissatisfied with the quality of an ordered product and want to complain about it? This is as uncomplicated as a normal return.
– The time of purchase is no longer than two months ago
If the item is from your current order, simply fill out the return slip that came with your order and add it to the item you wish to return.
Please note that this is a complaint.
Instead of the return slip, you can also take a copy of the invoice and mark the item you are returning.
In your package you will find a return sticker with which you can return the defective item to us free of charge.
If you no longer have a returns sticker, you can find a replacement here.
Please affix the return label to your return shipment so that it is clearly visible and simply hand in your package at a DHL Post branch or a DHL Packstation.
Very important! Make sure you keep the deposit receipt until you receive a return confirmation from us. This receipt serves as proof of your return.
After we have received your complaint, the inspection can take up to 5 working days. If our inspection confirms a quality defect, we will refund your money the same day. Experience shows that it can take up to 5 working days until the credit is visible on your account.