Right Of Withdrawal

Right of Withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity can be attributed to them)

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within 14 days without giving reasons.

The revocation period is 14 days from the day of revocation,

at which you or a third party designated by you, other than the carrier, have taken possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery;
at which you or a third party designated by you, other than the carrier, took possession of the last of the goods, provided that you have ordered several goods under a single order and they are delivered separately;
on which you or a third party designated by you, other than the carrier, have taken possession of the last partial consignment or the last item, if you have ordered goods which are delivered in several partial consignments or items;

In order to exercise your right of cancellation, you must inform us (Shahid Sahaf, Ost straße 14, 53173 Bonn, Phone number: 0228-9339 0800, e-mail address: [email protected]) by means of a clear statement (e.g. an e-mail or a letter sent by post) of your decision to cancel this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for any additional costs resulting from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than 14 days from the date on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than 14 days from the date on which you notify us of the cancellation of this Agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the 14-day period.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for the purpose of checking their condition, properties and functionality.

Grounds for exclusion or extinction

The right of withdrawal does not apply to contracts

– for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

The right of withdrawal expires prematurely for contracts

– for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;

– for the delivery of goods if they have been inseparably mixed with other goods after delivery because of their nature;

– for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.